Wayne State University

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Services for Apartments

Front-Desk Services

DeRoy, Chatsworth Towers and University Tower have 24-hour staffed reception desks located on the first floor. The front-desk staff distributes mail, provides you with building information, checks in guests/visitors and takes maintenance requests. By maintaining an awareness of residents and others entering and leaving the building, the front-desk staff also provides security for the hall. The desk receptionist will ask you to show your OneCard and hall sticker as you enter the building; guests/visitors will be asked for their guest pass and or a valid picture ID and must be checked-in to enter. This is done for your safety and the safety of others living in your building.

Laundry Facilities

DeRoy has laundry facilities located on each floor, University Tower has facilities on the first floor, and Chatsworth Tower has facilities in the basement.

Housing and Residential Life is excited to report that the laundry rooms in all residence halls and apartments at WSU are now equipped with new Speed Queen Washing machines and dryers. Although there was a slight increase in the price of doing laundry, the new machines are much more efficient. Large capacity machines have been installed at Chatsworth Apartments and at University Towers Apartments that have the capacity to hold a double load of laundry!  Please refer to the pricing and payment options below for specific building information.

What’s New and Exciting?

An online, machine availability reporting system has been added to Wayne State’s laundry facilities. Using a phone, tablet or computer, residents can check the availability of specific washers and dryers at each building. Residents also have the option of entering their email address to be notified when a machine will be available. Visit Wayne State’s WASH Alert website at: http://washalert.washlaundry.com/wsu.html. Residents can also download a “FixLaundry” app for IOS or Android that provides a means of immediately reporting a machine outage.

Pricing and Payment

DeRoy Apartments: The new machines will operate with your OneCard. You can load funds onto your card and pay for your laundry easily by simply inserting your card into the machines. Pricing as follows:         
            Normal Sized Washing Machine: $1.50 per load
            Normal Sized Dryer: $1.50 per load

University Towers and Chatsworth Apartments: The new machines will operate with your OneCard. You can load funds onto your card and pay for your laundry easily by simply inserting your card into the machines. Large capacity washing machines and dyers are also available in the laundry room. These larger machines are able to hold a double load of laundry, or more bulky items such as bedding. Pricing as follows:
            Normal Sized Washing Machine: $1.50 per load
            Normal Sized Dryer: $1.50 per load
            Large Capacity Washing Machine: $2.50 per load
            Large Capacity Dryer: $2.50 per load

Remember that if you have any problems with your OneCard while operating washers and dryers, call 313-577-CARD. For coin-related problems, please contact the building front desk.

Repairs and Maintenance

The maintenance staff makes necessary repairs and responds to any emergencies that occur in our facilities. If your apartment requires repair, please complete a maintenance request form available from your front desk staff. A building staff member will then visit your room to complete the necessary work. Emergencies, such as water leaks, toilet stoppages, etc. should be reported immediately to the front-desk staff to avoid damage charges.

Common Space Reservations

Residents of DeRoy Apartments, Chatsworth Tower or University Tower may reserve common areas and activity rooms for sponsoring and holding functions. To reserve a common area, please contact the front desk in advance.

Lost Keys/Lockouts

Residents receive their apartment keys at move-in – one key per licensee/lessee. Students should be very protective of their room keys. Residents who lose their room keys should immediately report the incident to the front desk. Lost or stolen keys will necessitate a lock change and a charge will be assessed. Residents whose key is lost are responsible for any and all charges including replacement keys for roommate(s).There is a charge of $150 to students for a lock change due to lost keys and a $4.00 charge for replacement keys if they are damaged or broken.

If you get locked out of your room the front desk can assist you. A $20 fee will be assessed for each lockout (the first lockout is free). To avoid lockout charges altogether, be sure to always take your key with you whenever you leave your apartment. This is especially true if you live in a building with automatic door closers, doors that lock without a key when closed, or if you have roommates.

Cable TV

The cost of cable TV is included in your apartment rent. The cable TV service provider for our apartment buildings is Comcast. All residents are on a bulk account with WSU and receive the Standard Basic Cable package. You can find the Comcast cable channel line up here.

Apartments are “cable ready”, meaning that you will not have to call Comcast to activate the cable in the apartment; however, residents must supply their own coaxial cables. Once you attach the coaxial cable to both the TV and the cable port on the wall you should be able to watch cable immediately. If you have problems receiving channels when you initially hook up your TV auto-programming your TV/remote (see your TV manual) will usually solve the problem.

If residents experience any issues with their cable service throughout the year, Comcast has created a special customer service email address for our WSU Apartment residents. Residents should email cenhrt_bulkmdu@cable.comcast.com and a representative will get back to you within 1 business day. The email address is monitored Monday – Friday, from 8am – 5pm. Make sure to include the following information in your request: your full name, building name and apartment number, email address, phone number, and a detailed description of your problem.

If you are having continuing issues and/or need additional assistance contact your building front desk and the Community Director will try to assist you.

Computer Resources

Getting Connected - Wireless Internet is available throughout University housing, including study rooms and lounges, except Chatsworth. Connect to the WSU-SECURE network with your AccessID and password. C&IT also offers step-by-step connection guides for a variety of devices at computing.wayne.edu/securesetup. Never share your password - your guests are welcome to use WSU-PUBLIC for free.

Rooms are also hard wired for Internet access for computers without wireless capability or when a more reliable connection is desired. To access the network without Wi-Fi, you must provide your own computer with a 10/100 Mbps Ethernet network adapter and a CAT-6 network cable (6-12 feet in length recommended).

Some devices aren't compatible with Ethernet or WSU-SECURE. Find details on how to connect wireless devices such as gaming systems, Blu-ray players, and smart TVs at computing.wayne.edu/connectme.

Getting Help - For assistance with any technology-related issues on campus, contact the C&IT Help Desk at (313) 577-HELP or helpdesk@wayne.edu.

Free Antivirus Protection - Download a full-featured version of Symantec Endpoint Protection and more for your PC or Mac at computing.wayne.edu/freesoftware.

Computer Labs - The University Library System has more than 800 computers available for student use. The Undergraduate Library, located next to the residence halls, has more than 100 computers available in its 24-hour study center. computing.wayne.edu/labs.

Acceptable Use -  Use of Wayne State networks indicates acceptance of the University’s Acceptable Use of Information Technology Resources Policy, which can be found at http://wayne.edu/policies/acceptable-use/. Violations of University policies may result in a fine, the suspension or termination of residential network privileges, as well as discipline under the appropriate resident, student, faculty or staff due process policy.