Front-Desk Services
DeRoy, Chatsworth Towers and University Tower have 24-hour staffed reception desks located on the first floor. The front-desk staff distributes mail, provides you with building information, checks in guests/visitors and takes maintenance requests. By maintaining an awareness of residents and others entering and leaving the building, the front-desk staff also provides security for the hall. The desk receptionist will ask you to show your OneCard and hall sticker as you enter the building; guests/visitors will be asked for their guest pass and or a valid picture ID and must be checked-in to enter. This is done for your safety and the safety of others living in your building.
Laundry Facilities
DeRoy has laundry facilities located on each floor, University Tower has facilities on the first floor, and Chatsworth Tower has facilities in the basement. The OneCard is used in the operation of the washers and dryers. Money can be allocated to this card throughout the term. Cost is $1.00 to wash and $1.00 to dry.
Repairs and Maintenance
The maintenance staff makes necessary repairs and responds to any emergencies that occur in our facilities. If your apartment requires repair, please complete a maintenance request form available from your front desk staff. A building staff member will then visit your room to complete the necessary work. Emergencies, such as water leaks, toilet stoppages, etc. should be reported immediately to the front-desk staff to avoid damage charges.
Common Space Reservations
Residents of DeRoy Apartments, Chatsworth Tower or University Tower may reserve common areas and activity rooms for sponsoring and holding functions. To reserve a common area, please contact the front desk in advance.
Lost Keys/Lockouts
Residents receive their apartment keys at move-in – one key per licensee/lessee. Students should be very protective of their room keys. Residents who lose their room keys should immediately report the incident to the front desk. Lost or stolen keys will necessitate a lock change and a charge will be assessed. Residents whose key is lost are responsible for any and all charges including replacement keys for roommate(s).There is a charge of $150 to students for a lock change due to lost keys and a $4.00 charge for replacement keys if they are damaged or broken.
If you get locked out of your room the front desk can assist you. A $20 fee will be assessed for each lockout (the first lockout is free). To avoid lockout charges altogether, be sure to always take your key with you whenever you leave your apartment. This is especially true if you live in a building with automatic door closers, doors that lock without a key when closed, or if you have roommates.
Cable TV
The cost of cable TV is included in your apartment rent. The cable TV service provider for our apartment buildings is Comcast. All residents are on a bulk account with WSU and receive the Standard Basic Cable package. You can find the Comcast cable channel line up here.
Apartments are “cable ready”, meaning that you will not have to call Comcast to activate the cable in the apartment; however, residents must supply their own coaxial cables. Once you attach the coaxial cable to both the TV and the cable port on the wall you should be able to watch cable immediately. If you have problems receiving channels when you initially hook up your TV auto-programming your TV/remote (see your TV manual) will usually solve the problem.
If residents experience any issues with their cable service throughout the year, Comcast has created a special customer service email address for our WSU Apartment residents. Residents should email Wayne_State@cable.comcast.com and a representative will get back to you within 1 business day. The email address is monitored Monday – Friday, from 8am – 5pm. Make sure to include the following information in your request: your full name, building name and apartment number, email address, phone number, and a detailed description of your problem.
If you are having continuing issues and/or need additional assistance contact your building front desk and the Community Director will try to assist you.
Computer Resources
All apartment buildings are wired for Internet access to ResNet. Additionally, DeRoy Apartments and University Tower have wireless access for residents throughout the buildings. ResNet is the university’s residential campus network. It provides a dedicated connection to access WSU networked resources and the Internet. Residents must provide their own computer and Ethernet cable.
Getting Connected - Instructions are available on how to connect your computer to ResNet. Go to the following Web page: http://computing.wayne.edu/resnet/
Getting Help - If you need assistance with your ResNet connection, please contact the front desk of your building or contact the Computing & Information Technology (C&IT) Help Desk at (313) 577-4778 or helpdesk@wayne.edu. Current C&IT Help Desk hours are available at http://computing.wayne.edu/support/help-desk.php.
AntiVirus Protection - Before using ResNet you must install AntiVirus software on your computer. You can download a full-featured version of Symantec Endpoint Protection for free: http://clearinghouse.wayne.edu/currentsite/downloads.htm. NOTE: Before installing Symantec, uninstall any other anti-virus program. After installing, set up the program's schedule (Live Update) to update regularly.
Computer Labs - The University Library System has more than 800 computers available for student use. The Undergraduate Library, located next to the residence halls, has more than 100 computers available in its 24-hour study center.
Acceptable Use - You must read the Wayne State University policy on the Acceptable Use of Information Technology Resources and sign the registration sheet stating that you understand the policy and will abide by it. (Any misuse of the network will result in permanent disconnection.) Equipment connected to ResNet must meet standards of the ResNet Usage Policy.