Front-Desk Services
There is a 24-hour staffed reception desk on the first floor of each residence hall. The front-desk staff distributes mail, provides you with building information, checks in guests/visitors and takes maintenance requests. By maintaining an awareness of residents and others entering and leaving the building, the front-desk staff also provides security for the hall. The desk receptionist will ask you to show your OneCard and hall sticker as you enter the building; guests/visitors will be asked for their guest pass and or a valid picture ID and must be checked-in to enter. This is done for your safety and the safety of others living in the hall.
Security Monitors
In addition to our front desk, later in the evening during the busiest hours of the night, our Security Monitors provide extra security for our students. They assist with checking resident’s OneCards, making sure guests sign-in, and that every guest who enters the building is escorted by a resident. This is to ensure extra safety for our residents in the evening.
Laundry Facilities
A laundry facility is located on the first floor of both Yousif B. Ghafari and Atchison Residence Halls and on every other floor of the Towers Residential Suites. The OneCard is used in the operation of the washers and dryers. Money can be allocated to this card throughout the term. Cost is $1.25 to wash and $1.25 to dry.
Repairs and Maintenance
The Housing and Residential Life custodial and maintenance staff provide prompt service to residents, make necessary repairs and respond to any emergencies that occur in our facilities. To request repairs or maintenance, contact your front-desk staff. They will help you complete a Maintenance Request Form.
Common Space Reservations
Residents of Ghafari Hall, Atchison Hall and the Towers Residential Suites may reserve common areas and lounges for sponsoring and holding functions. To reserve a common area, please contact the front desk in advance.
Lost Keys/Lockouts
Students receive room keys at move-in. Students should be very protective of their room keys. Residents who lose their room keys should immediately report the incident to the front desk. Lost or stolen keys will necessitate a lock change and a charge will be assessed. Residents whose key is lost are responsible for any and all charges including replacement keys for roommate(s). There is a charge of $150 to students for a lock change due to lost keys and a $4.00 charge for replacement keys if they are damaged or broken.
If you get locked out of your room the front desk can assist you. A $20 fee will be assessed for each lockout (the first lockout is free). To avoid lockout charges altogether, be sure to always take your key with you whenever you leave your apartment. This is especially true if you live in a building with automatic door closers, doors that lock without a key when closed, or if you have roommates.
Cable TV
Residence Hall rooms are Cable TV ready. The Office of Housing and Residential Life recently upgraded our cable TV equipment. The upgrade resulted in 40 more channels being added to our existing line up. You can find our new and improved cable channel line up here.
Computer Resources
Each room in a WSU residence hall is equipped with a high-speed connection to WSU ResNet (Wireless and Wired)! ResNet is the university’s residential campus network. It provides a dedicated connection to access WSU networked resources and the Internet. Residents must provide their own computer and Ethernet cable.
Getting Connected - Instructions are available on how to connect your computer to ResNet. Go to the following Web page: http://computing.wayne.edu/resnet/
Getting Help - If you need assistance with your ResNet connection, please contact the front desk of your building or call the Computing & :Information Technology (C&IT) Help Desk at (313) 577-4778 or helpdesk@wayne.edu, weekdays 7:30 am to 10 pm, and weekends 10 am to 5 pm. If the C&IT Help Desk is unable to assist you at the time, they will create a support ticket and forward it to a ResNet technician. If you have a general question or comment about ResNet, send an e-mail to helpdesk@wayne.edu.
AntiVirus Protection - Before using ResNet you must install AntiVirus software on your computer. You can download a full-featured version of Symantec Endpoint Protection for free: http://clearinghouse.wayne.edu/currentsite/downloads.htm. NOTE: Before installing Symantec, uninstall any other anti-virus program. After installing, set up the program's schedule (Live Update) to update regularly.
Computer Labs - The University Library System has more than 800 computers available for student use. The Undergraduate Library, located next to the residence halls, has more than 100 computers available in its 24-hour study center.
Acceptable Use - You must read the Wayne State University policy on the Acceptable Use of Information Technology Resources and sign the registration sheet stating that you understand the policy and will abide by it. (Any misuse of the network will result in permanent disconnection.) Equipment connected to ResNet must meet standards of the ResNet Usage Policy.